ckd44's Privacy Policy
How your personal information is collected, used, and kept secure — this policy sets everything out transparently.
Introduction & Scope
Welcome to the ckd44 platform. This privacy policy ("Policy") explains how ckd44 ("we", "us", or "the Platform") collects, stores, uses, and protects your personal information. By using our website ckd44.lat, you are considered to have accepted the terms of this Policy.
This Policy applies to all individuals who use our services — from registered members to guest visitors. We provide services to the Bangladeshi market, so this Policy has been developed in line with the data protection standards applicable in Bangladesh.
What Types of Information Are Collected
We may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — our services are for users aged 21+ only)
- Email address and mobile number
- Password (stored in encrypted form — never readable in plain text)
- Payment-related information such as bKash or Nagad numbers, bank account details
- Documents required for identity verification (such as a national identity card)
- Information provided in support messages or live chat
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Session duration and which pages were visited
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity records
Purpose of Using Your Information
ckd44 uses your information only for specific and legitimate purposes. We never collect or use your information unnecessarily. The main purposes for using your information are described below:
3.1 Account Management & Verification
Your information is used to confirm your identity, verify your age (21+), and keep your account secure.
3.2 Processing Financial Transactions
Your payment information is used to complete deposits and withdrawals successfully and to prevent fraud. Financial transactions on our platform are handled via bKash, Nagad, Rocket, and bank transfer.
3.3 Providing Customer Support
Your information is used to provide support via live chat or email ([email protected]).
3.4 Fulfilling Legal Obligations
Your information is used to comply with applicable laws and regulations, prevent potential money laundering and fraud, and ensure responsible gaming.
3.5 Platform Improvement
User experience data is analyzed to improve the quality of our services. This analysis is not intended to identify any specific individual.
Sharing & Disclosure of Information
ckd44 does not sell your personal information to third parties. However, information may be shared in certain circumstances:
- Payment providers: Necessary information is shared with bKash, Nagad, Rocket, or bank services to complete transactions.
- Technology partners: Information is shared with trusted software providers for platform operations, but only to the extent necessary.
- Legal authorities: Information may be provided under a court order or legal obligation.
- Fraud investigations: If money laundering or fraud is suspected, information may be shared in the interest of an investigation.
Data Security Measures
Keeping your information secure is one of our top priorities. ckd44 takes the following security measures:
- SSL/TLS Encryption: All data transmitted on our website is protected by SSL encryption, eliminating the risk of data theft.
- Data Encryption: Passwords and sensitive information are always stored in encrypted form.
- Access Controls: Only authorised staff have limited access to user information.
- Regular Security Audits: Our systems undergo regular security reviews.
- Two-Factor Verification: An additional verification process is used to access accounts.
That said, no method on the internet is 100% secure. You are therefore advised to keep your password confidential and avoid logging in on unfamiliar devices.
Cookie Policy
ckd44 uses cookies on its website. Cookies are small text files stored in your browser that help us improve our services.
6.1 Types of Cookies
- Essential Cookies: These cookies are necessary to maintain login sessions and keep the platform functioning correctly.
- Functional Cookies: These cookies are used to remember your preferences, such as language selection or page layout.
- Analytics Cookies: These cookies are used to understand which parts of our site are used most.
6.2 Cookie Controls
You can disable cookies from your browser settings. Keep in mind that disabling cookies may cause some website features to not work properly.
Your Rights
As a user of ckd44's services, you have several important rights over your own information:
7.1 Right to Access
Upon your request, we will provide a copy of the information we hold about you. This request can be sent to [email protected].
7.2 Right to Rectification
If you believe any information we hold is incorrect or incomplete, contact us to have it corrected.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.
7.4 Right to Data Portability
You may request your information in a structured and readable format.
7.5 Right to Object
If you object to a specific use of your information, let us know. We will consider your objection and make a decision accordingly.
Data Retention Period
We retain your information only for as long as necessary. Retention periods are determined on the following basis:
- Account information is retained for as long as the account remains active.
- Financial transaction records are kept for the period required by applicable law.
- Support messages and communication records are kept for a reasonable period for service improvement and dispute resolution.
- Even after an account is closed, some information may be retained for a specified period due to legal requirements.
Once the defined retention period ends, information is securely deleted or anonymised so that no individual can be identified.
Protection of Minors
ckd44's services are for users aged 21 and over only. We do not knowingly collect any information from minors. Age is verified during the registration process and additional verification via identity document may be required if needed.
If we believe a user is under 21, we will immediately suspend their account and delete the associated information.
If you become aware that a minor is using our platform, please notify us at [email protected].
Third-Party Links & Services
The ckd44 platform may sometimes reference third-party services, such as payment gateways or game providers. These third parties have their own privacy policies and we are not responsible for their collection or use of information.
Our agreements with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others include data protection terms; however, you are advised to read their own policies as well.
International Data Transfers
Due to our technology infrastructure, your information may be processed outside Bangladesh. In such cases, we ensure that equivalent protection measures are in place for any data transfer.
For data transfers, we follow established security practices and contractually require third parties to uphold our privacy standards.
Changes to This Policy
ckd44 reserves the right to update this privacy policy as needed. If there are any significant changes, we will:
- Update the date on this page.
- Send a notification email to registered users.
- Clearly state a summary of the changes.
Continued use of the platform after a policy change will be taken to mean you have accepted the updated policy. You are therefore advised to visit this page regularly.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our data protection team will review your request and respond as promptly as possible.
Live Chat: Support is available in Bengali and English via live chat 24/7.
Email: [email protected]
For privacy-related requests, write "Privacy Request" in the subject line so we can respond promptly.
This privacy policy is consistent with ckd44's terms and conditions. For more details, please read our Terms & Conditions and Responsible Gaming pages.